16 Jun '11, 9am

Visit JB? Not worth getting stuck in a jam to visit a country which does not welcome you, says our reader.

THE citizens of both Malaysia and Singapore greeted news of the opening of the new Customs, Immigration and Quarantine (CIQ) complex in Johor Baru with hope. However, since its opening, there has been one nightmare after another. I go through the Johor Baru CIQ frequently during the morning and evening peak hours. From its opening in December 2008 until now, only 30 per cent or less of the counters are open during peak hours. Never have I seen all the counters open even when the queue snakes all the way to Singapore's side of the Causeway. The only time the place is congestion-free is when the traffic gets bad on the Singapore side. The immigration counters are run with no plans for handling peak-hour, weekend, festive and holiday traffic. Many a time, I have seen immigration officers just switch off the lights and leave the counters at the end of their shift, making motor...

Full article: http://www.straitstimes.com/STForum/Story/STIStory_680308...

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