16 Jul '17, 11pm

Commentary: Do airlines have a duty of care to passengers during flight delays?

In an incident where the airplane may require complex repairs, the situation can devolve into a blackbox for airline crew, ground staff and passengers. Those who work in the industry say it is often difficult for the repair crew to diagnose what is wrong, or estimate how long repairs will take. Even if the delay is short and needed repairs are minor, it is almost impossible for the airplane to “catch up” to the rest of its schedule. Ground handling staff, usually contracted from another company, are also challenged to provide accommodation during an extensive or overnight delay. Authorisation from the low-cost carrier is required to make accommodation arrangements and by then, it may be too late to recover goodwill. DUTY OF CARE, CONTRACTUAL AGREEMENT In this context, the crux of the problem in the communication blackbox during such flight delays stems from this: Low-cost ...

Full article: http://www.channelnewsasia.com/news/business/commentary-d...

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