22 Aug '17, 3am

Game Support Representative (Traditional Mandarin) job at gumi Asia Pte Ltd Philippines

Game Support Representative (Traditional Mandarin) job at gumi Asia Pte Ltd Philippines

We’re situated in the Southeast Asian countries of Singapore, the Philippines. As such, we serve as a launching pad to bring gumi Inc.’s games to audiences outside of Japan, and also act as an incubator for new games tailor-made for a global audience. Responsibilities Provides first hand contact resolutions to players in Email; Researches and investigates clients’ concerns; Empathizes and takes ownership of every interaction; Gathers customers’ suggestions and fulfill customers’ needs; Educates players of all possible solutions to problems to prevent the need for future contact; Provides quality service and support in a variety of areas including, but not limited to technical and gameplay concerns; Uses existing guidelines to analyze the customers’ situations; Handles issues in the best interests of both the customer and the company; Continuously evaluates and identifies o...

Full article: http://startupjobs.asia/job/32347-game-support-representa...

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