26 Sep '17, 7am

Head of Shared Service Center job at foodpanda Malaysia

The Regional Head of Shared Service Center is responsible for setting, driving and maintaining the highest standard of performance across foodpanda regional shared service center of Kuala Lumpur and the wider business. The Shared service center covers 10 countries in APAC, 3 main departments: Customer and Vendor Service (Inbound contact center), Partner care (Outbound call center) and Backend Operations and over 250 agents speaking up to 7 different languages.The candidate must have an intrinsic passion for making our customers, vendors and riders happy and providing a top “customer” experience. In this role, your primary responsibilities is to manage the large team to ensure smooth operations and high employee satisfaction as well as monitoring and improving the Contact Centre’s KPI through NPS set and data analytics. Role includes full cost center accountability.

Full article: http://startupjobs.asia/job/33254-head-of-shared-service-...

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