13 Oct '17, 4am

Operations Manager (Customer and Vendor Service) job at foodpanda Malaysia

Do you love food and convenience put together? Then you just might love foodpanda. foodpanda (small ‘f’) is the world’s favorite way to order food online. With hundreds of restaurants ready to receive orders via our website and mobile app, no one should have to suffer from the lack of variety or long queues to enjoy great food. However this doesn’t happen without some really awesome people making it happen! Responsibilities The Service Operations Manager is responsible for setting, driving and maintaining the highest standard of customer and vendor service across his section of the call centre. He must have an intrinsic passion for making our stakeholders happy and providing a top experience. In this role, your primary responsibility is to manage a section of the Shared Service Center by monitoring and improving KPIs through team management, efficient SOPs and data analyti...

Full article: http://startupjobs.asia/job/33726-operations-manager-cust...

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