07 Dec '17, 3am

Business Consultants - Customer Service job at Arcadier Pte Ltd Malaysia

 Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Maintains customer records by updating account information.  Take payment information and other pertinent information such as addresses and phone numbers  Answering customer queries on our customer service portal  Inform customer of deals and promotions  Upselling & converting customers to paid plans and packages  Keep records of customer interactions, process customer accounts and file documents  Assist with placement of orders, refunds, or exchanges  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (phone, email, mail or social media)...

Full article: http://startupjobs.asia/job/35107-business-consultants-cu...

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