16 Jul '13, 12am

Service in Singapore: Acceptable, But Nothing More

A survey was carried out by market research group Taylor Nelson Sofres (TNS) to get a better insight on the service debate in Singapore. With a representative sample size of over 460 participants, the survey was conducted earlier this year over a period of one month. The survey is supported by the Go the Extra Mile for Service (GEMS) Up project, a joint movement involving SPRING Singapore, the Singapore Tourism Board, the Singapore Workforce Development Agency, the Institute of Service Excellence at the Singapore Management University, and the National Trades Union Congress. About 60% or more of local customers, service staff and managers surveyed considered service in Singapore to be just acceptable. A more positive picture was painted by tourists visiting the Lion City; some 74% of the tourists interviewed acknowledged that service in Singapore was ‘above average’, with ...

Full article: http://lesterchan.net/blog/2013/07/16/service-in-singapor...

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Blog post: Service in Singapore is bad...or is it?

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