12 Aug '13, 4am

SingTel's SaaS business and partnership with Shopify hits rough bumps

What happened: A month ago we initiated a pricing change for Shopify subscription tiers. One of the updates was changing the price of our professional plan to $79USD/month. Any time we change pricing for the Shopify service it is meant for new signs only – existing merchant plans will always be honoured (we would never try and ‘surprise’ our customers by changing their pricing without their knowledge). What we are going to do about it : Evidently this was misinterpreted by one of our partners and for that I apologize. We have since communicated with our partner and all of their staff to ensure this is fully understood across the group representing the Shopify brand.

Full article: http://sgentrepreneurs.com/2013/08/12/singtels-partnershi...

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