26 Feb '11, 11am

Group Buying Deals – How Much of a Good Thing is Too Much?: Who doesn't love a good deal, even when it involves

Group Buying Deals – How Much of a Good Thing is Too Much?: Who doesn't love a good deal, even when it involves

Among the complaints: hidden costs in the form of high airport taxes and weekend surcharges, and late arrival and early departure flight times. According to DEAL co-founder and CEO Patrick Linden, the company is currently in the process of refunding customers their money and has implemented “a much more rigorous screening process for all merchants.” He talks to us about what went wrong and whether he thinks this incident proves that there are flaws in the group-buying business model. You mentioned that the merchant spelled out the T&C incorrectly and overestimated their capacity. Can you elaborate on this? We don’t want to put too much of a bad light on the merchant. The main reason which upset customers with the Bangkok deal (2600+ sold, featured in early January) was the very long appointment dates given to our customers by the merchant. Some had to wait around one month...

Full article: http://sgentrepreneurs.com/retail/2011/02/26/group-buying...

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