24 Mar '14, 9am

#Startup #Jobs: Nexmo is looking for a Customer Support Manager! Click here for more info:

We are looking for a Tech-savvy Customer Service specialist based in Hong Kong who thrives on providing support through many different channels of communication - including: email, phone, chat, forums and social media such as Twitter. You're a great match if you possess fantastic trouble-shooting skills and have the ability to dive deep into a new product to learn it inside and out. Responsibilities You will provide a first class customer experience to all Nexmo clients You will address customer queries rapidly in a friendly and professional way You will liaise with our technical teams to collect information and address more complex technical queries You will collaborate with sales to efficiently address opportunities You will update the product knowledge base as needed to improve customer experience You will be accountable for KPIs such as first response time, customer sa...

Full article: http://www.startupjobs.asia/job/job/JID/1076/startup-hire...

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