30 Jun '14, 11pm

6 things I learned while working a call center job:

Working in a call centre is nobody's dream job, but for some of Generation ¯\_(ツ)_/¯ it is a grim fact of post-college life. For five years I answered phones for the kind of conglomerate your typical American multi-national outsources jobs to. These are some of the things I saw and learned. Over-the-phone tech support was not a career move I planned for. The first such job simply came calling for me, since could speak sufficient German to reset someone's password and happened to leave my resume behind at a job fair. A month later, I was waking up at 1 a.m. to bike downtown for a 2 a.m. shift, supporting the employees of a British pharmaceutical major. Granted, corporate IT support jobs like this are the Cadillacs of call centre work, but a lot of the following applies to most customer-service jobs. Let People Vent Answering phones means dealing with irate and frustrated pe...

Full article: http://hackerspace.lifehacker.com/6-things-learned-while-...

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