22 Aug '14, 9am

#Startup #Jobs: TradeGecko is looking for VP of Customer Success. More details here:

Manage and grow our customer support team Establish best practices in customer on-boarding Define & manage metrics / churn CAC / ARPU / Churn / CLTV – you live and breath SaaS metrics Evangelist for customer success – responsible for driving wildly successful engagements for all customers Be the champion for turning customers into TradeGecko evangelists Be the voice of the customer both internally and externally Involved in the full customer lifecycle starting post-contract and continuing throughout their subscription period. Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product. Work cross-functionally to build a Knowledge base Community Portal that serves as a central repository for product information, promotes customer engagement and provides value-added resources. Work with Marketing to conduct customer...

Full article: http://startupjobs.asia/job/3750-vp-of-customer-success-t...

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