25 May '12, 5am

SupportBee helps SMBs manage customer email support better

SupportBee helps SMBs manage customer email support better

Entrepreneurs, how often have you been in a dilemma of choosing between trying to salvage and sustain a dying startup versus pivoting to a new idea that entails great new opportunities (and uncertainties at the same time)? In the case of an Indian startup, SupportBee , the founders were previously working on a music sharing site that allows musicians to broadcast to their Facebook and Twitter circle. Unlike some startups that pivot their ideas as a result of a failing first attempt, SupportBee was actually gaining pretty good traction. However, the founders identified a greater opportunity while trying to manage and keep up with the heap of email interactions. They then decided to pivot to create SupportBee, a helpdesk software for SMBs to provide customer email support. I recently caught up with SupportBee’s Co-founder, Prateek Nayal to find out more about the company’s p...

Full article: http://e27.sg/2012/05/25/supportbee-helps-smbs-manage-cus...

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