30 May '12, 9am

SingTel Mobile fined S$400,000 by IDA for accidental bad service

The service disruption caused some of STM’s mobile subscribers in the central region of Singapore, including Orchard, Tanglin and Telok Blangah, to experience intermittent difficulties in making and receiving calls and accessing SMS, MMS and mobile data services via STM’s 3G network. At all times, 2G services were available. Investigations showed that the service disruption was caused by a software glitch in the new switches that were progressively being installed by STM in the central region of Singapore to upgrade its network. The software glitch affected the normal routing of data packets in the network, and mobile services in the central area were intermittently disrupted over three periods between 6 and 7 September causing a total of 22 hours of service disruption. More than five percent of STM’s base stations were affected.

Full article: http://e27.sg/2012/05/30/singtel-mobile-fined-s400000-by-...

Tweets

SingTel Mobile fined S$400,000 for service disr...

channelnewsasia.com 30 May '12, 10am

SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has imposed a fine of S$400,000 on SingTel Mobile (STM) f...

SingTel Mobile fined S$400,000 for disruption i...

todayonline.com 30 May '12, 9pm

SINGAPORE - SingTel Mobile (STM) has been slapped with a S$400,000 fine - the highest imposed on a telco - for the disrupt...

S$400,000 fine for SingTel Mobile for service d...

todayonline.com 30 May '12, 9am

SINGAPORE - SingTel Mobile (STM) has been slapped with a S$400,000 fine for the disruption of its 3G mobile services in Se...

SingTel fined $400,000 for mobile service disruption last September

SingTel fined $400,000 for mobile service disru...

straitstimes.com 30 May '12, 9am

Telco SingTel has been fined $400,000 by the authorities for disrupting the voice, messaging and data services of mobile p...

wakakaka.. bad timing lor.. via @Bolehland_net

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