24 Aug '12, 1am

Why customer feedback can transform your business

Why customer feedback can transform your business

After every Entrepreneurs Unpluggd event, we send out a short survey to the folks who came asking for their feedback on the event. A few days later, after people have had time to fill out the survey, we review all the feedback, both positive and negative. This feedback directly influences what changes we make for the next event, what aspects we want to highlight more, and what parts need to stay exactly the same. This feedback is invaluable to us. And it doesn’t cost us anything to get. We simply ask for it. And here’s why it’s beneficial for you to do so as well: 1. Learn what your customers like and don’t like. When you ask your customers to give you feedback on your product and/or service, you’re going to learn what they like and don’t like about it. This information is huge! If you know what’s working for your customers and what isn’t, you can tweak things to better se...

Full article: http://e27.sg/2012/08/24/why-customer-feedback-can-transf...

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