28 Feb '14, 1pm

Why does customer service suck in Singapore? This author tries to analyse it.

They’re badly trained. They’re rude. They make silly mistakes. They’re never around when you need them. What’s with the attitude? Where’s the manager? Such terrible service! The quality of service in Singapore’s food and beverage establishments has long been a national bugbear. Frankly, there are two reasons why service is invariably so wanting — the pay is crap, and (please, no hate mail) the average Singaporean diner is an ill-mannered boor. The first: it is beyond me why anyone would seriously consider being a waiter when the average wage is about $6 to $10 an hour. Depending on his experience, the average full-time waiter takes home about $1,100, and if he’s been doing it for a long time, $2,000. To add insult to injury, the service charges on the bill rarely goes to the waiters. ‘The restaurant takes it,’ a waitress once told me. ‘So we depend on tips and if we’re luc...

Full article: http://www.hungrygowhere.com/dining-guide/what-to-eat/wha...

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Singapore.

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