26 Jun '18, 1am

Design Thinking to Design Doing for Customer Engagement

Design Thinking to Design Doing for Customer Engagement

This full day workshop is for entrepreneurs and business owners who need to improve their customer service and engagement in their businesses. About the Workshop Research done in 2015 showed that over a 10-year period performance of design-centric companies like Starbucks and Target outperformed the S&P index by about 211%. Adopting a design thinking approach to customer service and engagement is not restricted to the confines of large companies. Smaller firms by virtue of their size, agility and nimbleness can also benefit to improve growth prospects. Design Thinking to Design Doing is a hands-on program designed particularly for problem solving. It will enable participants to rethink and redesign customer experiences to create a customer experience that sticks. *Note: All proceeds from the workshop will be going to The Salvation Army to support the many causes that they ...

Full article: http://thelist.sg/design-thinking-to-design-doing-for-cus...

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