06 Aug '18, 10am

We seek a Manager in the field of Customer Experience

Continually aim to give SSG patrons memorable experiences for every event Keep up to date with best practices in customer service, and identify and explore opportunities to enhance the overall experience for our patrons Drive the box office operations, including working with HOD team on seatholds and invitations, in accordance with timelines Monitor and provide weekly report on ticketing and seating Handle patron feedback through various communication channels Provide delightful customer service to schools and teachers Drive and manage Friends programme, including preparing regular reports, organising member events, working with Friends merchants and exploring initiatives to recruit new members and engage/retain existing members. Oversee the Customer Relationship Management system, including preparing Friends letters and packages Work with various departments to explore wa...

Full article: https://www.sso.org.sg/about/career/manager-customerexper...

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