05 Jul '11, 10pm

[ST] Cabin crew all at sea, in the air

LAST Wednesday, while on a Singapore Airlines flight to Manila, I was in a queue to use the restroom when a woman in front of me fainted. A male steward arrived to help but did not know what to do. I helped the woman sit in a more comfortable position. When I asked for a cup of water for her, I was shocked when a stewardess suggested offering her a cup of hot Milo instead, disregarding the possibility of the woman having a food allergy. At one point, up to eight cabin crew members clustered around her, and not one was able to react appropriately. It was as though they had never encountered an unconscious passenger before. Their response suggested inadequate training. The responsibilities of the cabin crew go beyond serving drinks and clearing trays. They need to act in a timely manner when such emergency situations arise.

Full article: http://www.straitstimes.com/STForum/OnlineStory/STIStory_...

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