27 Sep '17, 12pm

Commuters less satisfied with MRT services compared to buses and taxis

SINGAPORE – Commuters’ satisfaction with the Republic’s MRT services fell sharply around the time that weekday signalling tests began in late May, according to a study by the Singapore Management University (SMU). Earlier this month, Transport Minister Khaw Boon Wan, citing statistics, said there was a disconnect between the improved performance of rail lines and commuters’ perception. Related News Singapore Survey on commuter satisfaction: Private-hire car services get higher ratings September 27 In comparison, commuters were happier with bus and taxi services, and even with the beleaguered Bukit Panjang LRT network, according to the Customer Satisfaction Index of Singapore report released on Wednesday (Sept 27) by the SMU’s Institute of Service Excellence (ISE). The MRT system scored 64.8 points on a scale of zero to 100 during the study conducted in the second quarter o...

Full article: http://www.todayonline.com/singapore/commuters-less-satis...

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