31 Oct '17, 9pm

Changi Airport T4 is all automated from check-in to boarding

Changi Airport T4 is all automated from check-in to boarding

Operations at Terminal 4 rolled ahead smoothly on opening day yesterday, with passengers taking to the start-to-end automated processes, from checking in to baggage tagging and aircraft boarding. But not all could sail through the do-it-yourself systems - a first for Changi Airport - which uses facial recognition to ensure the same traveller moves from the first to last step. Some passengers who attempted to board the inaugural departing flight, Cathay Pacific CX650 to Hong Kong at 6.50am, by scanning their boarding passes at the boarding gate found themselves redirected to manual counters. Changi Airport Group's managing director (airport operations management) Jayson Goh told The Straits Times that this was because they did not use the automated immigration lanes which means their biometric details were not captured. Without the details, the auto-boarding system is not a...

Full article: http://www.straitstimes.com/singapore/transport/its-all-a...

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