17 Nov '17, 9am

We got through a new airport terminal without speaking to a single human (almost)

When the world's top-ranked airport opens a new terminal, you can bet expectations are pretty high. Singapore's Changi Airport spent more than two years constructing it's long-awaited Terminal 4, which cost nearly $1 billion. The new terminal opened for business on October 31st. The idea behind the world's highest-ranked airport is "fast and seamless travel," so CNBC checked out the new section to see how well it worked. Here's what we noticed: 1) Automation is everywhere While passenger check-in kiosks are far from novel, this new terminal has them everywhere. Unlike many check-in areas at airports, in which kiosks compliment counters with human-personnel, Terminal 4 has humans out of sight. Eventually, we found a few personnel working behind a counter, it's clear the airport prefers all passengers stick to checking in themselves through kiosks. 2) Even baggage-drop is au...

Full article: https://www.cnbc.com/2017/11/17/singapore-changi-airport-...

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