14 Jul '11, 10am

SIA chief says sorry for new website’s glitches

SIA chief says sorry for new website’s glitches

Singapore Airlines (SIA) received a lot of flak over its new website. (AFP) Singapore Airlines (SIA) chief executive officer Goh Choon Phong has apologised for the glitches on the company's new website, which has sparked many complaints among users. In a message to customers on Thursday , Goh acknowledged that the new site, which was launched on 22 May, has caused inconvenience to many passengers. Cases of timeouts, credit card rejections and seating system glitches have been reported, and some customers had to resort to booking by phone to buy their tickets instead. "I am truly sorry that the new website has caused much aggravation for many of our customers. We make no excuses for our failure to deliver an acceptable level of online service," Goh said. A customer on an online forum Whirlpool said that the new site was "horrible and messy." "This is driving me nuts. I've b...

Full article: http://sg.news.yahoo.com/blogs/singaporescene/sia-chief-s...

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