07 Sep '11, 2am

Improve communication skills in healthcare sector: Amy Khor

Improve communication skills in healthcare sector: Amy Khor

SINGAPORE: Improving communication skills among healthcare providers is necessary to ensure that the healthcare standards and services in Singapore are kept high. The suggestion was made by Minister of State for Health, Amy Khor, at the 10th Hospital Management Asia Conference. From feedback received, Dr Khor said that more often than not, it is the lack of clarity in communication rather than the quality of clinical care itself that upsets patients. Good and clear communication is vital in keeping patients informed and in addressing their concerns. To communicate well, she said healthcare providers must listen respectfully, communicate openly and not attempt to hide. They must also be mindful of patients needs and pick the right time and place for conversations with patients and family. The conference, which was attended by more than 780 participants, aims to seek solutio...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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