09 Sep '11, 5pm

Do You Know if You are Making Your Customers Happy?

During the summer of 2010, Harris Interactive conducted its yearly Customer Experience Report. The results are enough to make you want to drop everything and make customer service THE top priority for your business in 2011. Based on the survey results, you could say that if your business has a bad customer service team, you are dropping a lot of existing customers, not to mention prospective customers (hence you are losing a whole lot of money). Why? Because there is a word of mouth trend in full effect – dissatisfied customers are likely to (enthusiastically) spread the word regarding their negative experiences and make sure everyone is informed of a poorly functioning business’ shortcomings. Social networking sites make it that much easier to rant. Here are a selection of intriguing results from the report: 55% of those surveyed became customers of a company as a result ...

Full article: http://www.adsighted.com/2011/09/do-you-know-if-you-are-m...

For all alcoholics! GDS Happy Hour Guide 2011: ‘All work and no play makes Jack a dull boy’…

For all alcoholics! GDS Happy Hour Guide 2011: ...

greatdeals.com.sg 09 Sep '11, 7am

‘All work and no play makes Jack a dull boy’. Now, we do not want dull jacks and jills, do we? Therefore, your fun and con...

"The making of a hero out of our own stupidity"...

blog.limkitsiang.com 07 Sep '11, 1pm

By Mohd Arshad Raji September 5, 2011 I received this distressing email from a colleague regarding the death of Bernama’s ...

10 (Common) Flowers You Didn’t Know You Should Eat ~ ~ #Eco #garden #health #green #home #lifestyle #flowers #food

10 (Common) Flowers You Didn’t Know You Should ...

planetgreen.discovery.com 07 Sep '11, 3pm

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Classic Cars Making Their Debut This Month at LeMay-America's Car Museum

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justluxe.com 07 Sep '11, 12am

Tacoma, Washington’s LeMay - America’s Car Museum will host a public preview of their newest honoree this month with the H...

Patagonia to Help Customers Reuse Clothing, in ...

environmentalleader.com 08 Sep '11, 3pm

“This program first asks customers to not buy something if they don’t need it,” says Yvon Chouinard, Patagonia’s founder a...

Three Singapore start-ups: Mark Zuckerbergs in the making? #Singapore

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sg.news.yahoo.com 08 Sep '11, 6am

It took Facebook a mere 7 years and an ambitious Harvard undergrad to reach 700 million users around the world. It's no su...

New NOW YOU KNOW ep! Typhoon kills 40 in Japan,...

clicknetwork.tv 09 Sep '11, 5am

Now You Know: 9 September 2011 Some of the news you might have missed over the week - Typhoon hits Japan & kills 40, C...

Pictures: Happy Feet, the lost NZ penguin, begins long swim home to Antarctica

Pictures: Happy Feet, the lost NZ penguin, begi...

straitstimes.com 04 Sep '11, 3am

The emperor penguin nicknamed 'Happy Feet' (Centre) is carried onto the New Zealand research ship Tangaroa in Wellington o...

The History of Traditional Kites: How Much Do Y...

parentimes.com 07 Sep '11, 10am

We were at the Kite Festival 2011. We didn’t fly any kite though. We didn’t participate in the kite workshop either. Neith...

Protecting Your Business Against Customers Who ...

networksolutions.com 05 Sep '11, 7pm

With businesses more concerned about their cash flow today, customers both big and small may be taking longer to pay their...

'Did You Beat Cancer?' They Want To Know

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Living with Triple-Negative Breast Cancer (#19 in a series) You never know what’s going to happen when you find a lump in ...

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I just acquired two more customers (owned by the same folks) redesigned the sites, local seo for one, email marketing for ...

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While market surveys and questionnaires are useful for gathering feedback, perhaps entrepreneurs can consider setting up a...

Rolex Forums Latest I know I'm making the right...

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OK I have wanted a green bezel Sub since I first saw one. For many reasons it always escaped me now I have finally made th...

Track Happy Feet's Progress as He Swims Back Home

treehugger.com 05 Sep '11, 4am

world's most beloved wayward penguin , Happy Feet, was released today back into the Southern Ocean -- two months after wad...