13 Sep '11, 10am

CEO of OCBC Bank responds to systems breakdown

CEO of OCBC Bank responds to systems breakdown

Mr David Conner, chief executive officer (CEO) of OCBC Bank, issued this statement in response to the 4-hour disruption of the bank's banking services. -- PHOTO: BLOOMBERG Mr David Conner, chief executive officer (CEO) of OCBC Bank, issued this statement in response to the 4-hour disruption of the bank's banking services on Tuesday: 'About 9am this morning, our IT team discovered that our core banking system could not properly connect to our various front-end banking systems. As a result, services at our branches and automated teller machines (ATMs), as well as our Internet and mobile banking platforms, were affected. Many customers were inconvenienced, for which I sincerely apologise. At the same time, many of our customers were patient and understanding, for which I am deeply grateful. 'Once the problem was identified, our key priorities were to alert as many customers a...

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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