20 Sep '11, 2am

$3000 gym membership revoked because of late payment of $8 administrative fee.

MY HUSBAND and I signed up for lifetime memberships with California Fitness in 2006 and we paid $3,000 each. We patronised the gym regularly until last year when we became irregular because of work commitments. When we tried to use the gym this year, we were told that our memberships had been revoked because we had not paid the annual administrative fee of $8 on time last year. Imagine our shock on learning that our combined membership value of $6,000 had been thrown out of the window because of late payment of a small administrative charge. When we signed up for the membership, the salesperson did inform us of the annual $8 administrative fee but did not give the remotest indication that our membership would be revoked without notice if we failed to pay it within a certain deadline. When we called California Fitness' head office here about it, a receptionist heard us out ...

Full article: http://www.straitstimes.com/STForum/Story/STIStory_714630...

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