20 Sep '11, 3am

SMRT fined $7,851 by LTA for not meeting taxi targets

SMRT fined $7,851 by LTA for not meeting taxi targets

Taxi operator SMRT has been fined for failing to meet audit targets set by the Land Transport Authority (LTA). -- ST PHOTO: DESMOND WEE By Maria Almenoar Taxi operator SMRT has been fined for failing to meet audit targets set by the Land Transport Authority (LTA). It will have to cough up $7,851 after failing to meet the targets in two areas in January and February this year. In both those months, it failed to answer at least 90 per cent of the calls to its taxi dispatch system during both evening peak (5pm to 8pm) and off-peak (8pm to 11pm) hours. This is not the first time that SMRT, Singapore's third-largest taxi operator with about 3,000 taxis, has run into trouble for failing to meet service standards. Last year, it was fined about $70,000 under the same audit. Please enable JavaScript to view the comments powered by Disqus. blog comments powered by Disqus

Full article: http://www.straitstimes.com/BreakingNews/Singapore/Story/...

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