23 Sep '11, 1am

A reader wants to know: SMRT, just what are these 'train faults' that so often delay our commutes?

While SMRT has been in the news lately, the Circle Line disruption being the latest "highlight", there has been no mention of the one complaint most people have most often. At least once every few days, I hear the announcement "this train will be delayed due to a train fault". Thankfully, I do not have to get off the train for most of these faults during the morning or evening peak hours. But, this week, when a train fault occurred again, I did have to. Be clear, SMRT. Explain to your customers what the train faults are and why they have been so frequent over the past two years. With the impending fare hike, now is not the time to be secretive. I know our public transport service is way better than that in many countries but so is the efficiency of the country compared to the rest of the world. That cannot stand as an excuse any longer.

Full article: http://www.todayonline.com/Voices/EDC110923-0000293/So,-w...

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