31 Aug '12, 8am

"Lemon law" to kick in on Sep 1

SINGAPORE : Singapore's "lemon law" will kick in on September 1. The new legislation will provide more options through additional remedies, such as repair and replacement, and provide greater clarity on the burden of proof for defective goods. The lemon law will have a two-stage recourse framework for consumers. At the first stage, consumers may ask the seller to replace or repair the defected goods within a reasonable period of time. But if this isn't possible, consumers can move on to the next stage, where they can keep the defected goods and ask for a reduction in price or return them for a refund. Currently, the exchange or refund policy can differ between retailers. Some shops may offer up to seven days to exchange products, while others have a strict "no refund" policy. Customers at Swedish furniture giant IKEA have all along been benefiting from its 100-day return p...

Full article: http://www.channelnewsasia.com/stories/singaporelocalnews...

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