31 May '11, 12pm

Is it fair for restaurants to impose fines on customers who don't show up after making reservations.

I APPRECIATE that restaurant owners are concerned about no-show customers and some measure of deterrence is understandable, but to impose a fine on those who cannot make it is unreasonable ("Booked table but didn't show up? Pay up"; May 13). It is possible that customers do not show up because of valid reasons, and restaurants should give them the benefit of the doubt. By and large, I have found restaurants reasonable in their approach to this issue. It is not as if the shortfall will not be taken up by other walk-in customers. Many restaurants also call those who make advance bookings to inquire if they are going to turn up. This is good public relations and regulars will remember it. Restaurants should bear in mind that they need customers just as much as customers need them.

Full article: http://www.straitstimes.com/STForum/OnlineStory/STIStory_...

Tweets

25% Off Weekend Lunch @ The Blue Ginger Restaurant: If you are looking to try out someā€¦

25% Off Weekend Lunch @ The Blue Ginger Restaur...

greatdeals.com.sg 26 May '11, 3am

If you are looking to try out some authentic Peranakan food this or any weekend, be sure to check out The Blue Ginger Rest...