22 Dec '17, 8am

Business Operations Lead job at Kwikcar Malaysia

Operation management: Overall responsibility for the day-to-day operations of the business and oversees a highly enthusiastic ops team. Enhancing customer experience: Lead and continuously improve communications and customer engagement programs via the various online and offline channels. Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes to keep us as efficient as possible. Scale: Focus on process automation and efficiency gain to support the scaling of business in Malaysia and beyond. Analyse and optimise: Undertake data collection, normalisation, and reporting on value chain performance and drill down to analyse inefficiencies and improvement opportunities. Be the coach. Setting up SOPs and guidelines for members of the ops team to ensure a consistent and efficient approach to all matters. Product enhan...

Full article: http://startupjobs.asia/job/35468-business-operations-lea...

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