28 Dec '17, 8am

Customer Success Specialist job at TenX Singapore

At TenX we make cryptocurrencies spendable in real life! We are the only company worldwide that offers multiple cryptocurrencies to be spent through a debit card to use anytime anywhere. Responsibilities Job Duties: Answer inbound email to respond to escalations pertaining to payments with the TenX card and use of the TenX wallet Create and maintain support articles in our Knowledge Base to explain common customer questions Create above-and-beyond customer service experiences that surprise and delight Facilitate discussion and respond to customers in our public-facing chat and social media channels Use problem-solving abilities to track down unique customer problems to share with the development team Provide written feedback and examples to the development team detailing reproducible customer problems along with desired outcomes Requirements Requirements: You have great wr...

Full article: http://startupjobs.asia/job/35516-customer-success-specia...

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