29 Dec '17, 4am

Head of Customer Service job at Sellez Malaysia

Ensure that every aspect of the customer experience has an appropriate target and measure, described from a customer perspective Ensure that all transformation and change activities which affect the customer experience take full account of customer needs, preferences and behaviours by working closely with the marketing and sales teams Be a visible and highly credible champion for customers Review and update the Customer Strategy in detail and ensure that the objectives and targets are being owned and delivered appropriately in the business Use information on wider consumer trends which might affect our emerging business environment, such as consumer expectations of service delivery, accuracy, security, speed, ease and price, and set future metrics and indicative longer term targets Delegate and manage customer pre-, during and post-purchases inquiries via Zendesk

Full article: http://startupjobs.asia/job/35533-head-of-customer-servic...

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