30 Oct '12, 9am

Bad customer #service costs #Indonesian businesses 1 in 6 customers

Bad customer #service costs #Indonesian businesses 1 in 6 customers

“Indonesian consumers are increasingly communicating with brands, especially with the proliferation of mobile devices and social media platforms in Indonesia,” said Benjamin Hart, vice president, Convergys Asia Pacific. “In a market environment where service is now the single most important competitive differentiator, companies need to build trust and long-term customer relationships to remain profitable. To do that, companies need tools that provide invaluable insight into customers’ needs and expectations, and enable them efficiently deliver targeted and relevant product offers and information. Convergys helps organizations better connect, address, and retain customers by providing consulting-led strategy and operational expertise with market-leading analytics, decisioning, and automation technology.”

Full article: http://e27.sg/2012/10/30/indonesian-companies-lose-1-in-6...

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